Shipping policy
Shipping Policy
Welcome to Mētztli Majestik, where every order is packed with love, intention, and care. We value your trust and want to ensure you have the best experience shopping with us. Below are the details of our shipping policy.
Processing Times
Here at Mētztli’s, we take great care in preparing your order. Processing times typically take no longer than 3 business days, depending on the nature of your order. Handmade or custom items may require additional time.
You’ll receive a confirmation email with tracking information as soon as your order is ready to ship.
Shipping Rates
Shipping costs depend on your location and the weight of your package. Rates are calculated at checkout to ensure fairness and accuracy.
To our U.S. customers, we offer free standard shipping on orders over $149.99 or during special occasions, events. Promotions would be posted on the our page when they became available. .
Shipping Times
- Domestic Shipping (U.S.): Delivery is estimated to take 5 to 9 business days. However, due to the demand during holidays or unsafe weather conditions, it can take longer.
- International Shipping: Depending on your location, the estimated delivery time is within [not available at the moment]. Please note that customs processing times may vary.
International Orders - Not available at the moment; we apologize for the inconvenience.
We’re proud to share our crystals and handmade creations worldwide! Please note that international customers are responsible for any customs duties, taxes, or fees required by their country.
Order Issues
If your package arrives damaged or goes missing, we’re here to help. Contact us at
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alignment@metztlimajestik.com
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within 3 days of receiving your order, and we’ll work with you to make things right.
Incorrect Address Policy
Please double-check your shipping address at checkout. Mētztli Majestik isn’t responsible for packages sent to an incorrect address provided by the customer. If you catch an error, contact us ASAP at alignment@metztlimajestik.com.
Questions?
Feel free to contact us at alignment@metztlimajestik.com with any shipping-related questions or concerns. Your satisfaction is at the heart of everything we do at Mētztli Majestik.
Thank you for supporting a small business filled with love, light, and passion. We’re grateful to share our journey with you!
Love and light, Mētztli Majestik